Refund policy

RETURNS & REFUNDS:

  • We hope that you love your purchases from our online store, but if you would like to return an item to us for a refund or exchange, you can contact us here. Please include your order number in your message.
  • Gift cards are non-refundable, however the credit can be reloaded back onto the card.
  • In cases where the product is faulty due to manufacturing error, or we have sent you the wrong item or size, please let us know by contacting us here. Please note that you should return faulty/incorrect items using 1st Class postage - Recorded Delivery. We cannot refund the costs for express or next day delivery and if you choose to send the item(s) in this way we will refund a standard £4 only.

Modfather Clothing,
2A Church Street
Brighton, East Sussex
BN1 1UJ

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Please note: All sales are final for items purchased for use in commercial productions, including film, television, or theatrical projects. We do not allow returns or exchanges on clothing used as costumes. Any items returned under these circumstances will be subject to a restocking fee of 25% of the original purchase price. By completing a purchase, you agree to these terms.

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FAULTY ITEMS 

  • Faulty is when items have been received damaged, or where a manufacturing fault has occurred. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. 
  • You will receive a full refund if the item cannot be repaired or replaced.

Now follow the steps below:

You have 14 days 

  • Any item purchased from Modfather Clothing must be returned back to us within 14 days of receipt to exercise right to return when requesting a Refund, or 28 days is given if you would like an exchange or to receive an online voucher code. If you return an item for exchange, you will have to pay the repost fee, to have the replacement sent to you. If you are returning an item that is faulty, which you can prove you did not order, or for any other reason that is a mistake on our part, we will pay for the cost of return postage.

 We would ask that when returning items:

  • Shipping and repost fees are the responsibility of the customer.
  • Please return using a RECORDED DELIVERY service, as until the parcel reaches us, it is your responsibility. e.g.: Royal Mail signed for.
  • Item is carefully wrapped, so that it completes the return journey in perfect (As New) condition.
  • If you wish to get a refund, please send back item(s) as you received them, if we find that the product is not resalable due to being packed without care, we will not refund you.
  • (DO NOT REMOVE ANY ORIGINAL SWING TAGS, LABELS OR DAMAGE THE PACKAGING AS THIS WILL VOID ANY RIGHTS TO REFUND OR EXCHANGE).
  • PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form “EXCHANGES” or “REFUND”.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

My order has not arrived, is it missing?

On the rare occasion, if you have not received your order within 10 working days of the specified dispatch date, please do not hesitate to contact us and we will track the parcel. 

  • If an order is lost by the courier, or is delivered to the wrong address etc, a courier investigation will be requested by us. 
  • Please note that this can take time for them to carry out, but we will inform you as soon as we are notified of the result.

We will await the results of a courier investigation before offering a replacement or refund for any missing or misplaced orders. 

  • If an order is delivered to a nearby address or neighbour as a result of a mistake by the courier, it is often resolved much swifter for the customer to attempt to retrieve the parcel. Although this may not be desirable, it can be much faster with regards to obtaining it.
    We politely request customers check with their immediate neighbours if they suspect the parcel to have been wrongly delivered, as it is often the case that they have taken the parcel in to keep it safe.
  • We will usually try to resend the same item/s if an order is missing. Please note that in some cases you may be offered a voucher/credit note for the value of the order instead. Please note that this will only happen after an investigation has been completed by the courier.